Privately owned training providers in the emergency services field aren’t totally new, but we still get asked a lot of questions about our business and classes.  Hopefully these FAQs will help you understand who we are.  If you need to know more, please contact us with your questions.

How are your courses different than the fire academy/training center?

Our courses are based on the most recent edition of the applicable NFPA standards and PA DOH EMS Protocols, and are constantly being updated to reflect current best practices.  We emphasize small class sizes and maximizing hands-on training time for students at the operations level.  We are also very flexible and are able to adapt our programs to meet your agency’s needs.

How do I know your training is any good and/or recognized?

Ultimately, it is up to your emergency services agency to choose what training providers they will accept and/or recognize training from. We have trained first responders from all across Pennsylvania, as well as from the states of Delaware, New Jersey, New York, and Connecticut.  We keep a list of agencies from which we have trained students on our web site.

A lot of our business has come through word of mouth.  We credit this to not only the quality of our training, but also the huge emphasis we place on providing exceptional customer service.  We understand from first hand experience how difficult it is to manage a training program.  We try to make scheduling and coordinating classes as quick and simple as possible.

If your leadership has any questions about our curriculum, we are happy to speak with them directly.  Have them contact us with any questions.

Do you offer ProBoard certification?

There are only two ProBoard accredited agencies in the Commonwealth of Pennsylvania, and they are the PA State Fire Academy (and its satellite locations) and Bucks County Community College. If you desire ProBoard certification, we can certainly provide you top notch training to prepare you for that testing process, but we cannot deliver the test ourselves.

Will my firefighter relief association pay for your classes?

Yes, all of our customers from volunteer fire companies pay through their relief association.

Is there a minimum number of students needed to host an in-station class?

Generally, no there is not.  We actually encourage small group classes as they are most conducive to actually learning and retaining skills.  The only exception is if the nature of the program requires a minimum number of students to effectively carry out the class (i.e., Confined Space Rescue Operations).  If you have a small group of students in your agency that wants to complete one of our courses, let us know and we can set it up!

I took a class with you in the past, but lost the certificate.  Can I request a duplicate?

Absolutely, we have the ability to email you a PDF of your certificate as well as a complete course transcript.  Complete the Transcript / Certificate Request form and we will send you the requested documents within 48 hours.

I have questions about your Rescue Company Management online class.

Please visit the web page for our Rescue Company Management online class, as it contains a few frequently asked questions specific to that program.  If you still have questions after reading them, by all means contact us!